How to capture qualitative metrics

Abi Noda and Tim Cochran complete their article on qualitative metrics by outlining how to capture them effectively. They discuss the mental steps that people go through as they respond to a survey and provide a template to get started when assessing developer experience. A final section looks at how qualitative and quantitative work together: often by starting with qualitative metrics to establish baselines and determine where to focus, followed with quantitative metrics to drill deeper into specific areas.

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from Martin Fowler https://ift.tt/EwX6RyG